Question 1

What payment methods do you accept?

Accepted Answer

Cash or bank transfer, paid when the job is finished. We don't take card, and we don't ask for a deposit.

Question 2

How do I pay, and when?

Accepted Answer

Payment is due when the job is finished — cash or bank transfer. We don't take card. There's no deposit and no call-out fee, so you pay once, at the end, and that's it.

Question 3

Why does the price change with vehicle size?

Accepted Answer

A 4WD has more paint, more glass and a much bigger cabin than a sedan, and doing it properly takes longer. Rather than quote one price and rush the bigger vehicles, we price by size so the time on the job matches the car.

Question 4

What if my car is much dirtier than normal?

Accepted Answer

Our prices assume a car in standard condition. Heavy staining, strong odours or severe contamination take extra time, and we'll talk to you about the cost before we start. We never add a charge without agreeing it with you first.

Question 5

How long does an exterior detail take?

Accepted Answer

About an hour for a sedan, a little longer for an SUV or 4WD. We'll give you a time when you book so you know how long we'll be there.

Question 6

Can you detail more than one car in the same visit?

Accepted Answer

Yes. Tell us how many cars and what they are when you book so we can set aside enough time for all of them.

Question 7

What's included in a full detail?

Accepted Answer

Everything in our exterior detail — pre-wash and contact wash, wheels deep cleaned, glass, a hydrophobic protective coat and tyre shine — plus the full interior: vacuum through seats, carpets, mats and boot, all surfaces wiped and degreased, interior glass, and trim dressed and protected.

Question 8

Can I add extras to a full detail?

Accepted Answer

Yes. Engine Bay Detail $49, Mat Extraction & Deep Clean $49, Pet Hair Removal $49, Upholstery & Seat Extraction $75, and Headlight Restoration $99. Every one is a flat price whatever you drive.

Question 9

Can you do a full detail at my workplace?

Accepted Answer

Yes, as long as there's a park we can work around for the few hours it takes. Plenty of our full details get done while the owner is at their desk.
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Question 10

What suburbs do you cover?

Accepted Answer

We cover South East Melbourne, roughly 45km out from Dandenong. That includes Dandenong, Keysborough, Noble Park, Springvale, Hallam, Endeavour Hills, Narre Warren, Berwick, Cranbourne and Pakenham, along with the areas around them.

Question 11

I'm just outside your area — will you still come out?

Accepted Answer

Give us a call on 0422 379 033. We'll often travel a bit further depending on the job and how the day is running, so it's worth asking rather than assuming.

Question 12

How early can you start?

Accepted Answer

We start from 7am, seven days a week. If you want the first slot of the day, call 0422 379 033 and we'll lock it in.

Question 13

Do I need to be home during the detail?

Accepted Answer

No. As long as we can get to your car and it's parked somewhere we can work, you can leave us to it. Plenty of our customers hand over the keys and get on with their day, or leave the car at work and come back to it finished.

Question 14

Where do you work on the car?

Accepted Answer

Wherever it's parked, as long as there's room to walk right around it. A standard driveway is ideal, and a carport or an open workplace car park works fine too. If you're not sure whether your spot suits, send us a photo and we'll tell you.

Question 15

How far ahead do I need to book?

Accepted Answer

A few days is typical, but we often have same-day availability. If you need something today, call 0422 379 033 rather than booking online and we'll tell you straight away what's open.

Question 16

What happens if it rains?

Accepted Answer

We'll call you and move the booking to the next suitable day at no cost. We'd rather reschedule than rush a job in weather that won't let the finish hold.

Question 17

How much does a mobile detail cost?

Accepted Answer

An Exterior Detail starts at $79, an Interior Detail at $149, and a Full Interior & Exterior at $229. Prices step up with vehicle size — sedan, then SUV, then 4WD or ute. Whatever you see on this page is what you pay at completion.

Question 18

Is there a call-out fee or a travel charge?

Accepted Answer

No. Travel inside our service area is included in the price, whether you're in Dandenong or Pakenham.

Question 19

Are the add-ons included in the package price?

Accepted Answer

No, they're separate. Engine Bay Detail, Mat Extraction & Deep Clean and Pet Hair Removal are $49 each, and Upholstery & Seat Extraction is $75. All four are a flat price whatever you drive. Add them when you book, or ask us on the day.

Question 20

What's included in an exterior detail?

Accepted Answer

A pre-wash and contact wash to lift dirt safely without marking the paint, wheels deep cleaned, exterior glass cleaned streak-free, a hydrophobic protective coat applied, and tyre shine to finish.

Question 21

What's included in an interior detail?

Accepted Answer

A full vacuum through the seats, carpets, mats and boot, every surface wiped down and degreased, interior glass and mirrors cleaned, and the plastics and trim dressed and protected.

Question 22

Do you charge more for suburbs further away?

Accepted Answer

No. There's no call-out fee and no travel charge anywhere in our service area — a detail in Pakenham costs the same as one in Dandenong.

Question 23

Do you have a shop I can drop my car to?

Accepted Answer

No, we're fully mobile and that's deliberate. We come to your home or your workplace, which means no drop-off, no waiting room, and no second trip to collect the car.

Question 24

Isn't this just a car wash?

Accepted Answer

No. A car wash takes surface dirt off. We lift road grime and brake dust properly, clean the wheels rather than rinse them, and leave a protective coat that helps your paint shed dirt and water for weeks afterwards. The finish lasts, and so does the protection.

Question 25

How long does the protection last?

Accepted Answer

The hydrophobic coat we apply keeps working for several weeks. How long depends on how much you drive and whether the car is garaged — a car parked outside and driven daily will need it sooner than a weekend car.

Question 26

What products do you use?

Accepted Answer

Koch Chemie, P&S Detail Products and Gyeon. They cost more than supermarket products and they're gentler on paint, which is the point.

Question 27

Is a full detail worth doing before I sell the car?

Accepted Answer

It's one of the most common reasons people book us. Buyers judge a car in the first ten seconds, and clean paint, clean glass and a fresh cabin change what they'll offer. Tell us it's a pre-sale detail and we'll put the time where buyers actually look.

Question 28

How long does an interior detail take?

Accepted Answer

Around two hours for a standard interior. Add-ons take longer on top of that — allow another 45 minutes to an hour and a half depending on what you add.

Question 29

Do you shampoo or wet-extract the seats and carpets?

Accepted Answer

Not as part of the standard interior detail. Wet extraction is a separate add-on: Mat Extraction & Deep Clean is $49 and Upholstery & Seat Extraction is $75. If your carpets or seats have soaked-in stains, add one of those when you book and we'll bring the time for it.

Question 30

Do you clean the boot?

Accepted Answer

Yes, the boot is included in every interior detail.

Question 31

Do you remove pet hair?

Accepted Answer

Yes, as a $49 add-on rather than part of the standard interior. Pet hair is slow, hands-on work and it needs its own time on the job, so we price it separately instead of building it into every quote. Add it when you book and we'll allow for it.

Question 32

Can you get rid of smells in the car?

Accepted Answer

Usually we can improve them a lot, because most odours come from something we're cleaning anyway — spills in the carpet, food under a seat, damp mats. Strong or long-standing smells need extra time, and we'll tell you what's realistic before we start rather than after.

Question 33

How long does a full detail take?

Accepted Answer

Around three hours for a Full Interior & Exterior. The Premium Full Detail runs to four hours or more, because there's more time on the car.

Question 34

Do you offer same day detailing service?

Accepted Answer

Yes, we offer same day service whenever availability allows. Give us a call or book online and we'll do our best to fit you in, especially for straightforward exterior or interior details.

Question 35

What's the difference between a standard detail and a Premium Detail?

Accepted Answer

Our Premium Interior and Premium Full Detail packages are designed for vehicles that need extra attention, think heavier dirt, ground-in stains, or cabins that haven't been cleaned in a while. They include additional time (up to an hour more) for deeper stain removal, odour elimination, and spot treatment that a standard detail doesn't cover.

Question 36

My car is extremely dirty or has stains beyond normal wear, can you still help?

Accepted Answer

Yes. For vehicles beyond what a Premium Detail can address, heavy neglect, embedded staining, spills, or odour issues, we offer a Restoration Detail. We inspect the vehicle first and provide a fixed price before any work begins, so you know exactly what to expect.

Question 37

Where does Precision Mobile Detailing operate?

Accepted Answer

We're based in Dandenong and service South East Melbourne and surrounding suburbs, including Keysborough, Cranbourne, Berwick, Noble Park, Hallam, Springvale, Pakenham, Clyde, Narre Warren and more. Check our Areas We Serve section to confirm coverage for your suburb.

Question 38

Do I need to be home during the detail?

Accepted Answer

No, you don't need to be present as long as we have access to your vehicle and it's parked in a suitable location. Many customers leave their car in the driveway or at work and we take care of the rest.

Question 39

How long does a typical detail take?

Accepted Answer

It depends on the package. An Exterior Detail usually takes about an hour, a standard Interior Detail around two hours, and our Premium and Full Detail packages can take three to four hours given the extra care involved.

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